About Us
Your local advice charity, supporting you for over 80 years.
We believe everyone deserves access to good quality, independent advice when they need it most.
By providing free, confidential guidance on issues including debt, benefits, utilities, financial capability, housing, immigration and asylum, consumer issues, and hate crime, we empower individuals to solve problems, exercise their rights, and improve their lives.
This October is Free Wills Month and we’ve partnered with Octopus Legacy to help you write a standard will for free!
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Core Services
We are currently offering a multitude of different services to support the people of Staffordshire North and Stoke-on-Trent. This ranges from support around benefit issues, through to legal support, as well as much more.
Consumer
Our consumer team consists of two departments; General Consumer and Energy. Our general consumer team is here to support you whether you are a business or private individual and can help with any issues you may face relating to goods or services you may have purchased. They can also offer general support with finding a trader or reporting concerns to Trading Standards. Our energy team can assist with any energy-based query you may have from smart meters to back billing, or if you require support with disconnection or are facing fuel poverty. We can also help keep you or get you back on supply.
Debt
Our debt team provides advice to clients from across the whole of England. This is primarily done through a telephone service, but we also offer web chat and emails. Our team take inbound calls each day; giving some discreet one-off advice, as well as continuing with any ongoing casework needed for more complex cases.
Money Advice
We are a friendly, experienced team of debt advisors. All our advisors have been trained in line with the Money and Pensions Service’s requirements, so you can be sure that the advice you receive will be of high quality, impartial and tailored to your circumstances. Our local debt advice service is funded by the Money and Pensions Service along with Stoke-on-Trent City Council.
Outreach Services
We offer multiple outreach services to support you around Staffordshire North and Stoke-on-Trent, to ensure wherever you are you can receive support.
Specialist Services
Uniting Staffordshire Against Hate (USAH) supports individuals and communities affected by hate crime across Stoke-on-Trent and Staffordshire. We offer free, confidential emotional and practical support to help you cope and recover, whether or not you have reported the incident to the police. Hate crime can affect anyone, but no one should face it alone. We are here to help.
Our Impact (23/24)
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unique individuals advised by our local services
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brand new advice issues were advised on
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victims of crime received advice and information
"Since using your service, I have felt so much better in myself … I didn’t know where else to go, now my issue is totally resolved. It’s like a weight has been lifted from my shoulders.”
Service User
The guy I spoke to was called Chris he was very thorough and listened to my problems with empathy, he gave me some information immediately but said he would check out some further advice and call me back, he rang me back within the hour and took the time to convey the information and explained things very well.
Thank you.
Telephone User
"I am very happy with the outcome I have managed to get from the trader and wanted to thank all involved."
Consumer User
"It's really wonderful you have someone to turn to, as I wouldn't pursue things without Citizens Advice help. Everything is difficult to do these days (forms/paperwork, especially). It is great to be seen by a friendly face and receive the help and information I need."
Service User
"I found the whole process of seeking advice to be simple and stress-free. The staff were pleasant and informative."
Service User
