What We Do
Community Debt
We currently are running Community Debt outreach services at the following times, dates, and locations:
Oak Priory
Castle Grove, Abbey Hulton, Stoke-on-Trent, ST2 8PN between 10am – 1pm on the following dates:
- Tuesday 21st October
Tunstall Library
Victoria Institute, The Boulevard, Tunstall ST6 6BD between 1:30pm – 3:30pm on the following dates:
- Wednesday 15th October
- Wednesday 19th November
- Wednesday 17th December
Bentilee Neighbourhood Centre
Dawlish Drive, Stoke-On-Trent, Staffordshire, ST2 0EU between 9:30am – 1pm on the following dates:
- Tuesday 7th October
- Tuesday 11th November
- Tuesday 9th December
If you are facing any issues relating to debt, or are unsure of your options come and speak to us for some support.
Getting help
How we will support you
- You will be able to arrive without booking an appointment.
- When a member of staff is available, we then will be able to discuss the issues you have been facing.
- We may give you some short, specific advice about your query, especially if it is a reasonably straightforward issue.
- We may need to refer you for a longer appointment with another adviser. Sometimes this will be later the same day and sometimes it will be on another day. This will depend on the urgency of your problem and the availability of an appointment.
- We may agree that there is another organisation who can provide the help you need better than we can. For example you may need to see a solicitor or a specialist we don’t have. There may be helplines, such as the Citizens Advice adviceline, who are better placed to help.
How can we help you?
If you need support around any issue please get in contact. We offer free, confidential advice and practical help you.
Contact us
Contact us on: 0808 278 78 76
Lines are open Monday to Friday, 9am to 5pm.
Lines are closed on bank holidays.
Calls from mobiles and landlines are free.
You can also email us at: advice@casns.org.uk
Consumer
Our consumer team consists of two departments; General Consumer and Energy. Our Consumer team is here to support you whether you are a business or private individual and can help with any issues you may face relating to goods, services or energy.
Core Services
We are currently offering a multitude of different services to support the people of Staffordshire North and Stoke-on-Trent. This ranges from support around benefit issues, through to legal support, as well as much more.
Debt
Our debt team provides advice to clients from across the whole of England. This is primarily done through a telephone service, but we also offer webchat and emails. Our team take inbound calls each day; giving some discrete one-off advice, as well as continuing with any ongoing casework needed for more complex cases.
Money Advice
We are a friendly, experienced team of debt advisors. All our advisors have been trained in line with the Money and Pensions Service’s requirements, so you can be sure that the advice you receive will be of high quality, impartial and tailored to your circumstances.
"Since using your service, I have felt so much better in myself … I didn’t know where else to go, now my issue is totally resolved. It’s like a weight has been lifted from my shoulders.”
Service User
The guy I spoke to was called Chris he was very thorough and listened to my problems with empathy, he gave me some information immediately but said he would check out some further advice and call me back, he rang me back within the hour and took the time to convey the information and explained things very well.
Thank you.
Telephone User
"I am very happy with the outcome I have managed to get from the trader and wanted to thank all involved."
Consumer User
"It's really wonderful you have someone to turn to, as I wouldn't pursue things without Citizens Advice help. Everything is difficult to do these days (forms/paperwork, especially). It is great to be seen by a friendly face and receive the help and information I need."
Service User
"I found the whole process of seeking advice to be simple and stress-free. The staff were pleasant and informative."