Outreach - CANS

What We Do

Please find our regular outreach sessions below:

Monday

Advice Drop-in – 9:30am to 12:30pm at Advice House, 13/15 Cheapside, Hanley, ST1 1HL
Advice Drop-in – 10am to 12:30pm at Newcastle Office, 25/27 Well St, ST5 1BP
Advice Drop-in – 10:30am to 1pm at Biddulph Town Hall, High St, ST8 6AR

Tuesday

Refugee & Asylum Drop-in – 9:30am to 12pm at Advice House, 13/15 Cheapside, Hanley, ST1 1HL
Newcastle Foodbank – 10am to 12pm at St Luke’s Church, Clayton, ST5 4BH
Leek Foodbank – 12:30pm to 2:30pm at Rear of the Gateway Church, 34 West St, Leek ST13 8AA
Advice Drop-in – 1pm to 4pm at Advice House, 13/15 Cheapside, Hanley, ST1 1HL

Wednesday

Advice Drop-in – 9:30am to 12:30pm at Advice House, 13/15 Cheapside, Hanley, ST1 1HL
Cheadle Foodbank – 9:30am to 1pm at Cheadle and District, Guild Hall, ST10 1BG
Advice Drop-in – 10am to 12:30pm at Newcastle Office, 25/27 Well St, ST5 1BP
Advice Drop-in – 10:30am to 1pm at Biddulph Town Hall, High St, ST8 6AR
Newcastle Foodbank – 2pm to 4pm at Cornerstone, High Street, Knutton, ST5 6BX

Thursday

Advice Drop-in – 9am to 1pm at Kidsgrove Town Hall, Liverpool Rd, ST7 4EH
Newcastle Foodbank – 9:30am to 11:30am at Chesterton Elim Church, Heath Street, Chesterton, ST5 7PY

Friday

Advice Drop-in – 9:30am to 12:30pm at Advice House, 13/15 Cheapside, Hanley, ST1 1HL
Leek Foodbank – 12:30pm to 2:30pm at Rear of the Gateway Church, 34 West St, Leek ST13 8AA
Newcastle Foodbank – 1pm to 3pm at St Thomas’ Church, The Avenue, Kidsgrove, ST7 1AG
Cheadle Foodbank – 1:30pm to 3pm at Cheadle and District, Guild Hall, ST10 1BG

Getting help

How we will support you

You will be able to arrive without booking an appointment.
When a member of staff is available, we then will be able to discuss the issues you have been facing.
We may give you some short, specific advice about your query, especially if it is a reasonably straightforward issue.
We may need to refer you for a longer appointment with another adviser. Sometimes this will be later the same day and sometimes it will be on another day. This will depend on the urgency of your problem and the availability of an appointment.
We may agree that there is another organisation who can provide the help you need better than we can. For example you may need to see a solicitor or a specialist we don’t have. There may be helplines, such as the Citizens Advice adviceline, who are better placed to help.

How can we help you?

If you need support around any issue please get in contact. We offer free, confidential advice and practical help you.

Contact us

Lines are open Monday to Friday, 9am to 5pm.

Lines are closed on bank holidays.

Calls from mobiles and landlines are free.

Consumer

Our consumer team consists of two departments; General Consumer and Energy. Our Consumer team is here to support you whether you are a business or private individual and can help with any issues you may face relating to goods, services or energy.

Core Services

We are currently offering a multitude of different services to support the people of Staffordshire North. This ranges from support around benefit issues, through to legal support, as well as much more.

Debt

Our debt team provides advice to clients from across the whole of England. This is primarily done through a telephone service, but we also offer webchat and emails. Our team take inbound calls each day; giving some discrete one-off advice, as well as continuing with any ongoing casework needed for more complex cases.

Money Advice

We are a friendly, experienced team of debt advisors. All our advisors have been trained in line with the Money and Pensions Service’s requirements, so you can be sure that the advice you receive will be of high quality, impartial and tailored to your circumstances.

Specialist Services

Specialist support when you need it most.

"Since using your service, I have felt so much better in myself … I didn’t know where else to go, now my issue is totally resolved. It’s like a weight has been lifted from my shoulders.”

Service User

The guy I spoke to was called Chris he was very thorough and listened to my problems with empathy, he gave me some information immediately but said he would check out some further advice and call me back, he rang me back within the hour and took the time to convey the information and explained things very well.

Thank you.

Telephone User

"I am very happy with the outcome I have managed to get from the trader and wanted to thank all involved."

Consumer User

"It's really wonderful you have someone to turn to, as I wouldn't pursue things without Citizens Advice help. Everything is difficult to do these days (forms/paperwork, especially). It is great to be seen by a friendly face and receive the help and information I need."

Service User

"I found the whole process of seeking advice to be simple and stress-free. The staff were pleasant and informative."