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An overview of the support we offer
Our consumer team consists of two departments; General Consumer and Energy. We are here to support you whether you are a business or private individual and can help with any issues you may face relating to goods, services or energy.
We are currently offering a multitude of different services to support the people of Staffordshire North and Stoke-on-Trent. This ranges from support around benefit issues, through to legal support, as well as much more.
Our debt team provides advice to clients from across the whole of England. This is primarily done through a telephone service, but we also offer web chat and emails. Our team take inbound calls each day; giving some discreet one-off advice, as well as continuing with any ongoing casework needed for more complex cases.
We are a friendly, experienced team of debt advisors. All our advisors have been trained in line with the Money and Pensions Service’s requirements, so you can be sure that the advice you receive will be of high quality, impartial and tailored to your circumstances.
We offer multiple outreach services to support you around Staffordshire North and Stoke-on-Trent, to ensure wherever you are you can receive support.
Specialist support when you need it most.
Need Support or Guidance?
Whether you’re facing legal issues, financial worries, housing concerns, or anything in between — we’re here to help.
"Since using your service, I have felt so much better in myself … I didn’t know where else to go, now my issue is totally resolved. It’s like a weight has been lifted from my shoulders.”
Service User
The guy I spoke to was called Chris he was very thorough and listened to my problems with empathy, he gave me some information immediately but said he would check out some further advice and call me back, he rang me back within the hour and took the time to convey the information and explained things very well.
Thank you.
Telephone User
"I am very happy with the outcome I have managed to get from the trader and wanted to thank all involved."
Consumer User
"It's really wonderful you have someone to turn to, as I wouldn't pursue things without Citizens Advice help. Everything is difficult to do these days (forms/paperwork, especially). It is great to be seen by a friendly face and receive the help and information I need."
Service User
"I found the whole process of seeking advice to be simple and stress-free. The staff were pleasant and informative."