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Our People

Our staff and trustees are the heart of our organisation, bringing expertise, passion, and commitment to every challenge we face. Together, they guide and support our mission to provide trusted advice and make a real difference in people’s lives.

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Staff Members

Our work wouldn’t be possible without our amazing supports, volunteers, and staff.

Every year hundreds of people work with us to ensure that everyone in our community can access the support they need.

  • 180+ dedicated staff members work across our organisation 
  • 65+ volunteers generously give their time to help local people
  • 20+ students are completing placements with us, gaining valuable experience while making a difference

Together we are Citizens Advice Staffordshire North and Stoke-on-Trent, standing alongside our community, every day.

Senior Management Team

Guided by compassion and commitment, our senior management team leads with purpose to ensure everyone receives the support they deserve.

Craig Browne

Chief Executive Officer

Michelle Knipe

Head of Finance and Support Services

Amy Thomas

Head of Consumer and Head of Debt Advice Services

Sam Hubbard

Head of Core Services

Katie Underwood

Head of the Money Advice Team

Sarah Heath

Head of Specialist Support Services

Our Trustees

Our board of trustees plays a vital role in shaping our vision and ensuring we stay true to our charitable mission.

Margaret Grahamslaw

Chair

Deborah Ware

Vice Chair & Chair of Personnel Sub Committee

Philip Haddock

Trustee

Seema Kazmi

Trustee

Keith Hoptroff

Trustee

Stephen Dawson

Treasurer & Finance Sub Committee Chair

Magda Styles

Trustee

Starla Willins

Trustee

Connor Brady

Trustee

Robert Holt

Trustee

James Davies

Chair of Estates Sub Committee

Bertram Lawton

Trustee

Discover what's next

There's more to explore

Mission & Values

Empower, Encourage, Enable.

Our Funders

The support provided by our funders allow us to continue our mission to improve the lives of the residents of Staffordshire North and Stoke-on-Trent.

Support Us

Find out more about the ways in which you can support us.

Need Support or Guidance?

Whether you’re facing legal issues, financial worries, housing concerns, or anything in between — we’re here to help.

Stoke CAB
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